Through our industry-specific management consulting expertise, we can help you develop and execute business strategies based on the clear and consistent understanding of what has or will work.

The Service desk - a single point of contact within a company for managing customer incidents and service requests provides support.Core Software provide the scalability and technical expertise to reliably deliver and manage application availability, security and performance, as an alternative to providing this support using internal resources.

Service Offerings:

• Single point contact for all Desktop Related incidents
• Ensure business continuity
• Trouble shooting and online solution
• Installation / Un-installation / Configuration – Desktop, Device drivers, Any customized application, MS-Office Suite, Network, Anti virus
• Enrich and maintain system performance
• Asset management
• Schedule activities - Anti virus patches, OS patches, Backup’s
• Value Added Services - Proactive solution, Root cause analysis and reporting, Online training, Reporting / Review’s
• Application Helpdesk
• Maintenance and production support
• Health check and optimization
• Operations / Data Management Support